Return & Refund Policy

Beautyzo – Be Bold, Be Beautiful

At Beautyzo, we are committed to delivering high-quality beauty and cosmetic products across Pakistan. Your satisfaction is important to us. If you are not completely satisfied with your purchase, please review our 14-Day Return & Refund Policy below.

1. Return Eligibility (14 Days)

Customers may request a return within 14 calendar days of receiving their order, subject to the following conditions:

• The item received is damaged, defective, expired, or incorrect.

• The product is unused, unopened, and in its original packaging.

• The product seal (if applicable) is intact.

• Proof of purchase (order number or invoice) is provided.

• The return request is submitted within 14 days of delivery.

Due to hygiene and safety regulations, opened or used beauty, skincare, and cosmetic products cannot be returned unless proven defective.

2. Non-Returnable Items

The following items are not eligible for return:

• Opened or used makeup, skincare, haircare, or personal care products.

• Items purchased during sales, promotions, or clearance (unless damaged or defective).

• Gift cards, promotional items, or free gifts.

3. Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders within Pakistan:

• Customers are encouraged to inspect the parcel at the time of delivery.

• If the parcel appears damaged, please inform the courier immediately.

• Refunds for COD orders will be processed via bank transfer or mobile wallet (e.g., Easypaisa/JazzCash) after return approval.

• Accurate bank or wallet details must be provided to process the refund.

4. Return Process

To initiate a return:

1. Contact our Customer Support within 14 days of delivery.

2. Provide your order number and clear images of the product (if damaged/incorrect).

3. Wait for return approval and instructions from our team.

4. Once approved, ship the item back as instructed.

Returns sent without prior approval will not be accepted.

5. Refund Process

After we receive and inspect the returned item:

• Approved refunds will be processed within 14–16 business days.

• Online payment refunds will be issued to the original payment method.

• COD refunds will be processed via bank transfer or mobile wallet.

• Shipping charges are non-refundable unless the return is due to our error.

6. Exchange Policy

We only offer exchanges for:

• Damaged products

• Defective items

• Incorrect products delivered

Exchange requests are subject to product availability.

7. Return Shipping Responsibility

• If the return is due to our mistake (damaged, defective, or incorrect item), Beautyzo will cover the return shipping cost.

• For other approved returns, customers may be responsible for return shipping charges.

8. Policy Updates

Beautyzo reserves the right to modify or update this Return & Refund Policy at any time without prior notice. Customers are encouraged to review this page periodically.

9. Contact Us

For any return or refund inquiries, please contact:

Beautyzo Customer Support
Email: support@beautyzo.com
Phone/WhatsApp: +923416358991

Thank you for shopping with Beautyzo.
We appreciate your trust in us — Be Bold, Be Beautiful.